We value our patients' experience at North Shore Spine & Rehab. If you are currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
Dr. Michael Pendolino
The following notes are from patients who are happy to share their stories, especially if that story can impact someone else with personal concerns, question & doubts regarding their own conditions. We hope these stories give you some information, encouragement & the incentive to finally DO SOMETHING ABOUT IT"
Maybe we can help you too... if you like what you read, call us... we can help... 781-938-9400
Starting in Oct/2008, my right buttocks & leg, all the way down to my foot, felt pain. I went to see my PCP. He prescribed pain meds. After a few weeks, the medication didn't do any good. It raised my blood pressure and made my pain worse.Then, he sent me to see a physical therapist which I refused because I went to the internet and read up on sciatic cases. The studied cases indicated that surgery was the ultimate solution to cure the problem. Meanwhile my pain was really getting bad and I could not get an appointment with the surgeon for at least 3 weeks. I'd had a complimentary consultation and some treatment before at North Shore Spine so I decided to call Dr. Mike for an evaluation to see what he thought I might do. When he explained the MRI to me, it showed the S1 & L5 were rubbing against the nerves on my right side.Instead of waiting for the surgeon and continuing to suffer, I started DRX treatment immediately. After the second day of treatment, my pain started to decrease. With a few more treatments, all my pain went away. Before I was released from treatments, Dr. Pendolino, and his associate, Lisa, made sure that I kept up with follow-up appointments if necessary. The nicest thing about decompression is that you don't have to listen to a surgeon who might tell you something you don't want to hear such as removing your disk and packing it with spongy materials. In a case like that, you will never be the same again. I must say that North Shore Spine & Rehab has done a great job and is a professional organization. Now, I'm back to my normal routine like volunteering, gardening, weightlifting, tennis & ballroom dancing! Signed, David C Belmont, MA
Hi Lisa & Dr. P, Thanks for checking up on me. I am doing great and have shared my experience with many people. I tentatively started skiing again last year (2007) after 25 years, and am looking forward to hitting the slopes again. I am working out at the gym regularly and even took a trip to Italy the summer of 2007. This of course, included very long plane rides, many hours on buses and train travel, walking tours and a variety of hotel beds. I am happy to say, I fared very well! I have about the same aches and pains as any other person my age. And, to make sure I stay this way, I faithfully have chiropractic adjustments every 6 weeks. Thanks, Jean
Dear Lisa, For about 5 or 6 years, I have been having low back pain that sometimes would radiate down my left leg. I was in so much pain, especially when driving for a long time and getting out of the car, or standing up from a sitting on the couch. I couldn't even bend or turn sometimes. In a conversation, our cousin, Vincenzo, told us about your treatment. I had several MRIs done at Mass General Hospital, in Boston. The results were always disc bulges. After I finished my therapy with you, I went or another MRI at MGH in Boston. I was happy to hear the results from the neuro-surgeon (whom I'd seen for the past 7 years) that i was "OK"! There were no bulges. I want to share this happy news with everyone and encourage them to call North Shore Spine & Rehab. I am back to my activities now and thank the nice people at the center for their good work. Genarro F. Medford, MA
Dear Michael, Thus ends an incredible chapter in my life, thanks to your unbelievable commitment to all your patients. Your kindness, compassion & talent as a physician will not go unnoticed. The brave new world of alternative medicine is hard for many to accept. I'm so glad I did and am eternally grateful that I now have the chance to be well and strong again, with your help. May God bless you and prosper you, your family and your medical practice, richly, in every way. My prayers are with you. Most Sincerely, Carolyn O. Munson, MA
Hi Doctor, Here, all is O.K. No more "back pain" I wish that one day, you may come on the cruise ship where "I am" Best Regards, Vincenzo P. (via postcard) Italy / Spain (Chief Engineer /XXXXXXXX Cruise Lines)
Dear Mike, I am writing this letter after receiving treatment on the DRX9000 a year and a half ago. After all these months. I am still pain free! (It's great!) I decided to wait all that time to experience different things and find out my limits. To stay pain free I use a reversible table and do the exercises you gave me every day. I realized that without your treatment and care, I would not be that way... pain free! Thanks Again, Huguette G. Nashua, NH
Dear Doctor, The "torture machine" (as my son calls it!) was the best thing that ever happened to me! After 28 years of physical therapy, traction, acupuncture and chiropractic to alleviate my pain with mostly temporary results and sometimes none at all…I am 95 percent pain free, thanks to the decompression treatments on the DRX9000. I hope this lasts.
It's funny. During the course of my treatment, I was feeling some skepticism. I was getting a little frustrated for things to start happening and I was feeling a little disappointment that I wasn't "instantly" cured and then all of a sudden…I felt results! It was amazing. Now that I've completed my decompression therapy for my low back…I have every intention of returning to the office and beginning therapy on the DRX9000 for my neck. I've already spoken to Dr. Sung and I'm very excited.
I drove 900 miles on a trip, pain free. Imagine sitting for that long in back pain…I don't have that pain anymore. My family notices that since I've had decompression treatments, on the DRX9000, there are things I'm doing now that I haven't done for years. I can walk for long periods of time as well as stand and sit without pain…sleep a whole night without pain. It's the best.
I would recommend the treatment to anyone who is suffering with any kind of back pain. I would be willing to talk to anyone about my experience. Blair P. Marblehead, MA
I had my last treatment the end of August 2006. So far so good! I would say that 90% of my pain is gone ~ some days 95%!! This, to me, is more than I hoped for. I know that it's still too early to tell if this treatment will last forever. One thing I know for sure. I'm done with those cortisone shots in my back! I hated them. I'm doing my follow up exercises and then some. Sincerely, Elaine M. Reading, MA
Dear Dr., Please accept my apologies for the delay in writing this note of thank you. Honestly, I was holding out for some time after treatment because I still find it hard to believe that my back pain of nearly 18 years have been resolved with a short treatment plan of spinal decompression visits to your office. I very rarely write or author product or procedure endorsements. Before I wrote this one I wanted to see if the treatment would "stick" after my completion date of January 2007. It is now May of 2007 and I finally feel that I received a spinal treatment plan that worked - short of the standard managed pain treatments and spinal adjustments!
Thanks again for everything you office has done for me! Best Regards, Peter A. Deerfield, NH
My name is Mark and I've had chronic pain for a long time. After years of spasms, nerve pain and finally full blown sciatica - I had an operation on my L4-L5 disc. The immediate pain down my leg dissipated very much but I still suffered periodically with nerve pain, numbness and continued back spasms which on several occasions almost kept me "stuck" in my car. I was always looking for other types of treatment and seriously considered surgery again until I found out about the DRX 9000. In theory it seemed to make a lot of sense, and after committing myself to it and under the watchful care of the doctor, when I began my treatment (which was uncomfortable at first) to when I ended my treatment with the DRX 9000 I can honestly say it was the best results I've had. After being bent over with spasms, nerve pain and numbness - I can walk upright, get out of bed without taking about 5 minutes to do so, and have much greater freeness of movement than I've had in a very long time. Do I still have to be cautious with certain activities? Yes. Do I still continue to do exercises designed to strengthen my core muscles? Yes, but it's all worth it because of the results from the DRX 9000 and I want to make sure my results continue and get better as time goes on.
I have no reservations in recommending this treatment to anyone that is suffering from chronic back pain. Sincerely, Mark S. Winchester, MA
The decompression therapy at North Shore Spine & Rehab was amazing. I noticed steady improvement in my condition as the period of treatment went on. Dr. Pendolino was straight forward and realistic in his evaluation of my condition. Once I began treatment with the DRX 9000, Dr. Pendolino was informative and fully helpful and instructive with what I needed to do to assure successful treatment. The outcome was relief of pain and the return to my normal lifestyle (with the stretching exercises).
To address my severe sciatic pain and consumption of pain killers with a non-surgical, non-medicinal procedure was great. I am very happy that I did it, and the folks at North Shore Spine are caring and knowledgeable. K.S. Reading, MA
Everyone at North Shore Spine has been wonderful to me. You were especially sympathetic to my pain when I first came in - Thank you! After seeing you, I am feeling somewhat better and I am very appreciative of that too. Thank you for everything! Sara B. Winchester, MA
Lisa, Please thank the doctors for me, in their attempt to relieve my back pain due to a bulging disc. The consultation was excellent and I knew going in that 70% of the time the results are positive and 30% of the time the result may be no major positive change. During the consultation I was given a clear picture as to what should happen during the Spinal Decompression sessions. It is unfortunate that the results did not turn out as expected but the doctors made every attempt to achieve better results. They also gave me extra treatments with no charge. Truly appreciated!
When I arrived at the clinic I was taken in for my session promptly. Everyone was courteous and always showed the utmost concern as to my pain level and made adjustments accordingly.
So, my experience at the clinic as to the care and concern was excellent. I would not hesitate to return & get adjustments as needed. Best regards, Richard G. Billerica, MA
In August of 2006 I had surgery to "FIX" a herniated disc, the surgery went well, however the recovery was worse than the pain I experienced prior. I did not ever want to go through that again. Wouldn't you know it, I herniated another different lumbar disc in December of 2007. The sciatic pain I had was unbearable and I was unable to work as a firefighter. I underwent a cortisone injection in February which caused more pain and numbness than without it. My surgeon advised me that I was "out of options" and that I would need another surgery. One day I was watching the news and they ran a segment on the DRX 9000 and how people with the same condition as I have benefited from the treatment. I was told by my surgeon that "you're wasting your time and that doesn't work!" Despite the surgeon's attitude, I proceeded with the decompression treatment because at this point I had nothing to lose. If it works, than I could get back to my life and if it didn't, well than I would need the surgery anyway. Dr. Sung had given me a 50% chance of pain relief based on how severe the herniation was. During the first couple of weeks of treatment I really didn't notice any difference in the quality of pain. By week three I was starting to feel a little relief and actually had one "pain free" day. At this point I was sure that the treatment was doing something. My last week of treatment was by far the best. I now have more "pain free" days than ever before and I am starting to do the things that I was unable to do when I was in pain. I still have days where my leg hurts a little but it is nothing compared to before the DRX sessions. I sincerely owe a debt of gratitude to Dr. Pendolino and Lisa for all their hard work and compassion during this difficult time in my life. I hope others will give this revolutionary treatment a chance, it really does work
Sincerely, David D. Nashua,
Dear Lisa, Hello to you and the doctor. I was thrilled to hear from you. I hope the doctor misses his favorite patient! I am feeling well. My spine feels good, no pain there. I do have pain in my hips-must be arthritis. I don't have to use the cane anymore. If I walk a far distance I take it with me. Everyone in my building is amazed at how well I look and feel. They remember how much pain I was in. Tell the doctor that I miss all of you. I'm glad you miss my horrible singing. Don't spread it around. I do not audition. Stay well all of you. The DRX 9000 was a blessing for me. All my best, Terry C. Medford, MA
Hello to all of you at Spine & Rehab, My experience with first of all you, Dr. Pendolino, was very professional and caring, you all expressed a great concern for my treatment and well being and my recovery from my messed up back. I was a bit skeptical about it at first only in that my usual luck with medical issues do not end with good results, or that I thought I would not be a candidate for the DRX. The treatment was at the start difficult to tolerate, on more than one occasion I considered throwing in the towel and calling it quits. During those times all I could think about is my two kids, watching them grow up and not being active with them, throwing around a football or frisbee, going to the park and not being able to lift my daughter into a swing, going through their childhood forever being minimized in my activity with them because of the pain in my back, the numbness and tingling in my leg, always watching how I turn, bend over, pick up things, this hanging on my conscience like a perpetual dark cloud. I am extremely grateful to you all for having great results with the DRX, the sharp stabbing pain in my L4-L5 region of my lower back is now just a light or moderate ache from time to time, not 24-7 as before the treatment, the sciatic nerve simplex in my right leg was untollerable prior to treatment, now is totally gone. You have my full cooperation in providing details of the/my treatment to others considering the same kind of care I went through. It worked fantastic for me and again I can't thank you enough for providing the service and care given to me. Hope to hear from you soon and hope you are all doing well, enjoy Spring now that it is finally here, and have a great summer. Scott G & Family- Beverly, MA
I sincerely appreciate your follow-up letter, inquiring, "How am I doing?" Once again, expressing to me your continual, genuine concern for me. I am very well and not experiencing any pain. Occasionally, I do experience some muscular discomfort in the sciatic area. This degree of magnitude, however, does not reach any degree of magnitude. I recently moved to a new location and was able to fully and actively partake in the packing & unpacking as well as all that is involved in the settling in process. Still working on the latter! This involvement would not have been possible without DRX treatment. I would like to say, "Thank You" for your honesty, openness, genuine concern and thoughtfulness in explaining the concept and reality of DRX treatment and the requirements to be accepted into the program. This was a great assistance in my decision to go forward with treatment. Thus, without reservation I wholeheartedly recommend "DRX Treatment" and strongly encourage all experiencing excruciating pain, as I was, or any degree of pain, back pain to at least inquire about the treatment as it relates to their individual condition. Gratefully, Bette Mc.
I was happy to hear from you & even happier to let you know how I've been. Since my DRX therapy last spring/early summer, I have been GREAT! I continue to be amazed that "a machine" changed my life. Before coming to you, I had seen a chiropractor (actually two) and also my primary care physician. After being referred to a neuro-surgeon, my husband and I decided to talk about alternative therapy to repair 2 bulging discs in my back. I have a very active 3 year-old and at the time I couldn't care for her at all. The pain was so severe I could hardly walk, spending most of my day in bed or on the couch. I am not the kind of person that wanted to rely on shots & pain medication for the rest of my life. Surgery was an option, but it did not come with any guarantees that it would work. To make a long story short, after just one treatment on the DRX, I felt immediate relief, and by the end of my treatment, I was feeling 95% better! I then had 9 weeks of physical therapy to strengthen my weakened back and muscles. It has been years since my treatment & therapy and I am back to doing everything I used to do. I continue to stretch every morning, and am always conscious
of everything I do & lift. I will never take being "pain-free" for granted, and appreciate every day that I feel terrific and am able to be the Mom I want to be! I would refer anyone to you & the DRX treatment, it was worth every penny & I would do it again in a minute!! Because of the wonderful treatment I received, my family & I were finally able to take our